This page explains how to delete your account and personal data from the ANYLK (traveller) and ANYLK Partner apps, operated by ANYLK (PVT) LTD, and exactly what happens to your data afterwards. Deletion is available to all account types: travellers, drivers, hotel and accommodation partners, guides, photographers, and rental operators.
- Travellers: Open the ANYLK app → Profile → Delete Account
- Partners: Open the ANYLK Partner app → your profile / dashboard → Delete Account
- Confirm the request in the dialog — the app explains the consequences in Sinhala and English before you confirm
If you signed in with Apple, your Apple sign-in authorisation for ANYLK is revoked as part of deletion.
If you can no longer access the app, you can request deletion by email:
- Email support@anylk.com with the subject "Account Deletion Request"
- Send the request from the email address registered to your account, and include your registered phone number so we can verify your identity
- We will confirm and process the request within 30 days
Because the ANYLK Wallet holds real money, your balances must be settled before deletion can complete:
- Travellers: your wallet balance must be zero — use your remaining balance before deleting
- Drivers: any outstanding cash-ride commission must be settled, and any remaining earnings must be paid out
- Other partners: pending earnings must be paid out (request a payout first)
If a balance remains, the app will tell you exactly what needs to be settled. Contact support if you need help clearing a balance.
- Immediately: your account is deactivated across all roles you hold — you are signed out and can no longer sign in, and your profile is no longer visible to other users
- Within 180 days: your personal data is permanently and irreversibly erased, including your profile, identity documents (NIC, licences, certificates), photos, wallet records, booking history, notifications, and uploaded files
- Grace period: if you deleted your account by mistake, contact support@anylk.com before the permanent purge happens — an administrator can restore a deactivated account; after permanent erasure, restoration is impossible
Deleted permanently
- Profile data: name, email, phone number, photos, language preferences
- Identity and verification documents (NIC, passport, licences, insurance, business registrations)
- Bank account details
- Booking and trip history, ratings, reviews, and chat messages
- Wallet and transaction records (except as noted below)
- Device push-notification tokens and presence data
- Login credentials (the authentication account itself is deleted)
Retained where legally required
- Financial transaction records needed for legal, tax, or regulatory compliance may be retained for up to 6 years under Sri Lankan law, in a form no longer linked to an active account
- Records related to fraud investigations or legal disputes may be retained until the matter is resolved
- Anonymised, aggregated statistics that cannot identify you may be retained indefinitely
Independently of account deletion, SOS emergency voice clips are automatically deleted 14 days after an SOS event unless retained for an active investigation — see our Privacy Policy.
You do not have to delete your whole account to control your data:
- Edit or remove profile details (photo, preferences) in the app's profile settings
- Revoke location, microphone, camera, and notification permissions in your device settings at any time
- Request correction or removal of specific data by emailing support@anylk.com — we respond within 30 days
- Data Controller: ANYLK (PVT) LTD (Business Registration No. PV00365236)
- Address: No 96, Pahalagama, Mahabulankulama, Anuradhapura 50000, Sri Lanka
- Email: support@anylk.com
- Phone / WhatsApp: +94 78 749 2227