This Cancellation and Refund Policy applies to all services booked through the ANYLK platform: Vehicle Hire, Hotel & Accommodation Booking, Guide Booking, Photographer Booking, Self-Drive Rental, and Travel Packages. By using ANYLK, you agree to this policy.
How refunds work on ANYLK: most services take an advance or deposit from your ANYLK Wallet at booking time. When a refund is due under the rules below, it is credited back to your ANYLK Wallet automatically — in most cases immediately at the moment of cancellation.
- You may cancel a ride before the driver arrives at the pickup location; any amount already charged to your wallet for the ride is refunded
- Cash rides carry no advance charge, so no refund applies on cancellation
- Repeated cancellations after driver acceptance, or no-shows at pickup, may result in account restrictions
- If a driver cancels a confirmed ride, you are never charged, and the driver's performance record is affected
Long-distance trips are confirmed with a 50% advance paid from your ANYLK Wallet at booking.
- Booking cancelled before the trip starts: the full advance is automatically refunded to your wallet
- No driver available: the full advance is automatically refunded to your wallet
- Driver cancellation: full advance refund; ANYLK will attempt to reassign a driver where possible
- Vehicle breakdown mid-trip: if the driver cannot arrange a replacement vehicle, contact support within 24 hours — a proportional adjustment for the uncompleted portion of the journey will be reviewed and credited to your wallet where warranted
Hotel bookings are confirmed with an advance payment from your ANYLK Wallet; the remaining balance is paid at the property on checkout (cash or wallet).
Properties may list their own house cancellation policy text on their listing (e.g. describing on-property practices) — this is informational only. It does not override or replace this policy: every accommodation type listed on ANYLK (hotel, villa, guest house, resort, bungalow, homestay, or hostel) is bound by the rules below.
Traveller Cancellation
- More than 48 hours before check-in: Full advance refunded to your ANYLK Wallet
- 48 hours or less before check-in, or no-show: No refund — the advance is forfeited as a late-cancellation penalty (the majority is paid to the property as compensation)
Property-Initiated Cancellations
- If a property cancels a confirmed booking, you receive a full advance refund to your wallet
- Repeated property cancellations may result in partner account suspension
Early Check-Out
- The checkout balance charged for an early check-out is at the discretion of the property
- The booking advance is non-refundable after check-in
- Booking still pending (guide has not yet accepted): Full refund, any time
- Accepted booking, more than 48 hours before the tour: Full refund to your wallet
- Accepted booking, 48 hours or less before the tour: No refund — the advance is paid to the guide as late-cancellation compensation
- Guide declines or cancels: Full refund to your wallet, automatically
- More than 48 hours before the session: Full refund of the amount charged at booking
- 48 hours or less before the session: No refund — the advance compensates the photographer for the reserved time
- Photographer declines or cancels: Full refund to your wallet, automatically
Self-drive rentals are confirmed with a booking deposit paid from your ANYLK Wallet; the rental balance and any security deposit are handled with the rental shop at handover and return.
Traveller Cancellation (of the booking deposit)
- More than 3 days before rental start: 100% refund
- 1–3 days before rental start: 50% refund (the remainder compensates the shop and platform)
- Less than 24 hours before rental start: No refund
- Rental shop cancels: 100% refund, automatically
Security Deposits & Return
- Any security deposit is agreed with and held by the rental shop; it is returned after the vehicle is returned in its original condition
- Damage charges, fuel shortfalls, or late-return fees are settled with the shop before the deposit is released
Packages are custom-planned multi-day itineraries confirmed with a 50% deposit, with the balance collected in stages during the trip (see the Payment Policy). Because each package involves multiple pre-arranged providers, cancellations are reviewed individually by our team. As a general rule:
- More than 7 days before the package start date: Full deposit refund
- 3–7 days before the package start date: 50% of the deposit refunded
- Less than 3 days before the start date, or after the trip begins: No deposit refund
- Stage payments already made for completed portions of the itinerary are non-refundable
- If ANYLK or its providers cannot deliver a confirmed package, you receive a full refund of all amounts paid for undelivered services
To cancel a package, contact support with your booking ID — package refunds are processed by our team rather than automatically.
- Wallet top-ups are non-refundable once credited to your wallet, except as required by law
- Exceptions: duplicate charges, technical errors, or unauthorised transactions — report these within 48 hours with your payment proof
- Approved top-up refunds are returned to the original payment method within 5–10 business days
- Wallet balances are non-transferable between accounts and are not redeemable for cash
- Account deletion requires the wallet balance to be used or settled first — see Account & Data Deletion
- Refunds under the automatic rules above are credited to your ANYLK Wallet immediately at cancellation in most cases, and within 24 hours otherwise
- Refunds reviewed by our support team (packages, disputes, breakdowns) are resolved within 3–5 business days
- Refunds to external payment methods (bank/card/PayPal), where approved, take 5–10 business days
- ANYLK is not responsible for delays caused by banks or payment processors
- Wallet refunds are processed in Sri Lankan Rupees (LKR)
- Via App: Open ANYLK → your booking → Cancel (automatic rules apply), or contact support for review-based refunds
- Email: support@anylk.com — include your booking ID and a description of the issue
- Phone / WhatsApp: +94 78 749 2227
- Response time: We aim to resolve refund requests within 3–5 business days