Cancellation & Refund Policy

This Cancellation and Refund Policy applies to all services booked through the ANYLK platform: Vehicle Hire, Hotel & Accommodation Booking, Guide Booking, Photographer Booking, Self-Drive Rental, and Travel Packages. By using ANYLK, you agree to this policy.

How refunds work on ANYLK: most services take an advance or deposit from your ANYLK Wallet at booking time. When a refund is due under the rules below, it is credited back to your ANYLK Wallet automatically — in most cases immediately at the moment of cancellation.

• You may cancel a ride before the driver arrives at the pickup location; any amount already charged to your wallet for the ride is refunded
• Cash rides carry no advance charge, so no refund applies on cancellation
• ANYLK charges no cancellation fee. Cancelling within 2 minutes of a driver accepting is never counted against you; cancelling later, or after the driver has arrived, is recorded as a late cancellation — three late cancellations within 24 hours pause new ride bookings for 24 hours
• No-shows at pickup may result in account restrictions
• If a driver cancels a confirmed ride, you are never charged, and the driver's performance record is affected

Long-distance trips are confirmed with a 50% advance paid from your ANYLK Wallet at booking.

• Booking cancelled before the trip starts: the full advance is automatically refunded to your wallet
• After the trip has started (your driver starts it with the code shown in your app): the trip can no longer be cancelled in the app — contact support, and any adjustment is reviewed case by case
• No driver available: the full advance is automatically refunded to your wallet
• Driver cancellation: full advance refund; ANYLK will attempt to reassign a driver where possible
• Vehicle breakdown mid-trip: if the driver cannot arrange a replacement vehicle, contact support within 24 hours — a proportional adjustment for the uncompleted portion of the journey will be reviewed and credited to your wallet where warranted

Hotel bookings are confirmed with an advance payment from your ANYLK Wallet; the remaining balance is paid at the property on checkout (cash or wallet).

Properties may list their own house cancellation policy text on their listing (e.g. describing on-property practices) — this is informational only. It does not override or replace this policy: every accommodation type listed on ANYLK (hotel, villa, guest house, resort, bungalow, homestay, or hostel) is bound by the rules below.

Traveller Cancellation

• More than 48 hours before check-in: Full advance refunded to your ANYLK Wallet
• 48 hours or less before check-in, or no-show: No refund — the advance is forfeited as a late-cancellation penalty (the majority is paid to the property as compensation)

Property-Initiated Cancellations

• If a property cancels a confirmed booking, you receive a full advance refund to your wallet
• Repeated property cancellations may result in partner account suspension

Property Unavailable

• If a property is suspended by ANYLK, its SLTDA licence has expired, or it has closed, you may cancel at any time for a full advance refund — the 48-hour rule does not apply

Cancellations by ANYLK

• ANYLK may cancel a booking to resolve a complaint or dispute. If the property is at fault, you receive a full advance refund
• In other cases ANYLK decides the refund on the facts of the case. Any part of the advance that is not refunded is shared like a late cancellation — 90% to the property (which held the room) and 10% to ANYLK. ANYLK never keeps the whole amount

Early Check-Out

• The checkout balance charged for an early check-out is at the discretion of the property
• The booking advance is non-refundable after check-in

• Booking still pending (guide has not yet accepted): Full refund, any time
• Accepted booking, more than 48 hours before the tour: Full refund to your wallet
• Accepted booking, 48 hours or less before the tour: No refund — the advance is paid to the guide as late-cancellation compensation
• Guide declines or cancels: Full refund to your wallet, automatically

• More than 48 hours before the session: Full refund of the amount charged at booking
• 48 hours or less before the session: No refund — the advance compensates the photographer for the reserved time
• Photographer declines or cancels: Full refund to your wallet, automatically

Self-drive rentals are confirmed with a booking deposit paid from your ANYLK Wallet; the rental balance and any security deposit are handled with the rental shop at handover and return.

Traveller Cancellation (of the booking deposit)

• More than 3 days before rental start: 100% refund
• 1–3 days before rental start: 50% refund (the remainder compensates the shop and platform)
• Less than 24 hours before rental start: No refund
• Rental shop cancels: 100% refund, automatically

Security Deposits & Return

• Any security deposit is agreed with and held by the rental shop; it is returned after the vehicle is returned in its original condition
• Damage charges, fuel shortfalls, or late-return fees are settled with the shop before the deposit is released

Packages are custom-planned multi-day itineraries confirmed with a 30% deposit paid from your ANYLK Wallet at booking, followed by a 50% payment once you have arrived in Sri Lanka and a final 20% in the last two days of your itinerary (see the Payment Policy). Packages must be booked at least 7 days before your arrival date.

Deposit & Stage Payments

• The 30% deposit is non-refundable once the booking is confirmed. Our team begins arranging your hotels, guide, driver and activities immediately, which requires advance commitments to those providers
• The 50% stage payment can only be made on or after your stated arrival date, and the final 20% only in the last two days of your itinerary. You are never charged for a stage you have not reached
• Stage payments already made are non-refundable, as they cover portions of the itinerary already arranged and delivered
• If you leave Sri Lanka early or do not complete the itinerary, no further stage payment is taken and no amount already paid is refunded

Changing Your Dates Instead of Cancelling

• If you cannot travel on your booked dates, you may reschedule your package to new dates instead of losing your deposit — request this through the app or support at least 7 days before your original arrival date
• Your deposit and any stage payments carry over in full to the new dates
• One reschedule is free. Further changes, or a change requested less than 7 days before arrival, may be refused or subject to a fee where providers have already been committed
• If the package price has changed, the difference is payable at the new dates

When You Do Receive a Refund

• If ANYLK or its providers cannot deliver a confirmed package, or we cancel your booking for any reason, you receive a full refund of all amounts paid for undelivered services
• Refunds required by law, and duplicate or erroneous charges, are honoured regardless of this policy
• Approved package refunds are credited to your ANYLK Wallet. Where you cannot use wallet credit — for example you are no longer travelling to Sri Lanka — we will return the amount to your original payment method on request

To cancel or reschedule a package, use the booking in the app or contact support with your booking ID. You accept this policy when you confirm a package booking.

• Wallet top-ups are non-refundable once credited to your wallet, except as required by law
• Exceptions: duplicate charges, technical errors, or unauthorised transactions — report these within 48 hours with your payment proof
• Approved top-up refunds are returned to the original payment method within 5–10 business days
• Wallet balances are non-transferable between accounts and are not redeemable for cash
• Account deletion requires the wallet balance to be used or settled first — see Account & Data Deletion

• Refunds under the automatic rules above are credited to your ANYLK Wallet immediately at cancellation in most cases, and within 24 hours otherwise
• Refunds reviewed by our support team (packages, disputes, breakdowns) are resolved within 3–5 business days
• Refunds to external payment methods (bank/card/PayPal), where approved, take 5–10 business days
• ANYLK is not responsible for delays caused by banks or payment processors
• Wallet refunds are processed in Sri Lankan Rupees (LKR)

• Via App: Open ANYLK → your booking → Cancel (automatic rules apply), or contact support for review-based refunds
• Email: support@anylk.com — include your booking ID and a description of the issue
• Phone / WhatsApp: +94 78 749 2227
• Response time: We aim to resolve refund requests within 3–5 business days