These Terms and Conditions ("Terms") govern your use of the ANYLK and ANYLK Partner mobile applications, the website www.anylk.com, and related services operated by ANYLK (PVT) LTD ("we", "us", or "our"). By downloading, installing, or using our apps or website, you agree to be bound by these Terms and by our Privacy Policy, Cancellation & Refund Policy, Payment Policy, Cookie Policy, and Account & Data Deletion Policy, all of which are incorporated into these Terms by reference. If you do not agree, please do not use our services.
By creating an account or using ANYLK services, you confirm that:
- You are at least 18 years of age
- You have the legal capacity to enter into a binding agreement
- All information and documents you provide are accurate, genuine, and complete
- You will comply with these Terms and all applicable laws
ANYLK's sole function is to connect travellers with independent service providers and to collect a platform commission for making that connection. We are a technology intermediary — nothing more. We are not a transport company, taxi service, hotel, tour operator, travel agency, photography studio, vehicle rental company, or healthcare provider, and we do not provide any of the underlying services ourselves.
ANYLK (Traveller App)
ANYLK connects travellers with independent service providers across Sri Lanka through six services:
- Vehicle Hire — on-demand rides and pre-booked long-distance trips with a driver
- Hotel Booking — hotels, villas, guest houses, resorts, bungalows, homestays, and hostels
- Guide Booking — licensed tour guides
- Photographer Booking — professional photographers
- Self-Drive Rental — vehicles rented without a driver
- Travel Packages — curated multi-day tour packages combining the above services
The app also includes supporting features such as the ANYLK Wallet, an SOS emergency system, a medical assistance finder, and an AI travel assistant.
ANYLK Partner App
ANYLK Partner allows independent drivers, hotel and accommodation owners, tour guides, photographers, and vehicle rental operators to list their services, accept bookings, and receive payments through the ANYLK platform. Partner registrations are subject to document verification and approval by ANYLK administrators before services can be offered.
The Service Contract Is Between Traveller and Partner
- When a booking is made, the contract for the actual service (the ride, stay, tour, photo session, or rental) is formed directly between the traveller and the partner — ANYLK is not a party to that contract
- Partners are independent contractors. They are not employees, agents, or representatives of ANYLK, and nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship
- ANYLK does not supervise, direct, or control how any partner performs their service
- Document verification and partner approval are performed in good faith to improve platform quality — they are not a guarantee, endorsement, or certification of any partner's skill, safety, or conduct
- You may register with an email address and password, or via Google or Apple sign-in; email verification may be required before you can use certain services
- You are responsible for maintaining the security of your account credentials
- You must notify us immediately of any unauthorised account access
- One person may not maintain multiple accounts of the same type
- You are responsible for all activity that occurs under your account
- We reserve the right to suspend or terminate accounts that violate these Terms; suspended or deleted accounts may be blocked from signing in
- Bookings are confirmed when the relevant partner (or ANYLK, for packages) accepts your request; some services require an advance or deposit paid from your ANYLK Wallet at booking time
- Cancellation windows, fees, and refund amounts differ by service and are set out in full in our Cancellation & Refund Policy
- Approved refunds are credited to your ANYLK Wallet
- Repeated cancellations or no-shows — by travellers or partners — may result in account restrictions, penalties, or deactivation
- Hotel check-in is verified with an in-app QR code; the remaining balance is paid at checkout by cash or wallet, as supported by the property
ANYLK Wallet
- The ANYLK Wallet is used for booking payments, advances, deposits, and refunds; some services are wallet-only
- Wallet top-ups are made by bank transfer (verified by our team), card payment, or PayPal — see the Payment Policy
- Wallet funds are non-transferable between users and are not redeemable for cash except as required by law
- We reserve the right to freeze wallet funds and lock wallets during fraud or dispute investigations
Fares & Pricing
- Ride fares are calculated based on distance, vehicle type, and applicable rates shown in the app at booking time
- Hotel, guide, photographer, rental, and package prices are fixed at booking confirmation
- Package prices are quoted in USD and follow a deposit + staged payment schedule described in the Payment Policy
Commission & Payouts
- ANYLK charges a commission on each completed booking, as communicated to the partner during onboarding
- For cash-paid rides, the platform commission accrues as a balance the driver must settle; unsettled commission beyond the allowed limit blocks new bookings until cleared
- ANYLK may revise commission rates, the cash-commission settlement limit, payout thresholds, platform fees, and other platform charges at its sole discretion, at any time, including in response to prevailing economic conditions in Sri Lanka and platform operating costs. The values in force at any time are shown in the apps, and partners are notified of changes; confirmed bookings already in progress are not repriced
- Partner earnings are paid out to the partner's registered bank account on request, subject to the minimum payout amount shown in the app
By registering as an ANYLK Partner (of any type), you agree that:
- All registration documents (NIC/passport, licences, insurance, vehicle registration, business or SLTDA registration) are genuine and current, and you will renew them before expiry — expired documents may automatically suspend your ability to receive bookings
- You are an independent contractor and are solely responsible for your own tax obligations
- You will provide services safely, legally, and professionally, and treat all users with respect
- You are solely and fully responsible for the services you provide and for the safety of the travellers you serve
- Drivers: you hold a valid Sri Lankan driving licence for your vehicle class, your vehicle is insured, licensed, and roadworthy, and you will never drive under the influence of alcohol or drugs
- Accommodation partners: your property information, photos, prices, and availability are accurate, and you will honour confirmed bookings
- Guides & photographers: your qualifications, licences, and portfolio are your own and accurately presented
- Rental operators: rental vehicles are insured and roadworthy, and hand-over/return conditions are documented honestly
- ANYLK may suspend or deactivate partner accounts for safety violations, fraudulent documents, repeated cancellations, or consistently poor ratings
- The SOS feature is for genuine emergencies during active trips only
- Activating SOS streams your live location to our safety team and, with your permission, records audio clips — including in the background — as described in our Privacy Policy
- We may share your live location with police or emergency responders to get you help
- Misuse of the SOS system (false alarms, pranks, or using it to harass) is strictly prohibited and may result in immediate account termination
- SOS is a safety aid provided on a best-effort basis, not a guarantee of rescue or protection — ANYLK does not warrant the response time or actions of police or emergency services, and activating SOS does not transfer responsibility for the incident to ANYLK
- The medical assistance feature helps you locate and contact an available doctor — ANYLK is not a healthcare provider, does not employ doctors, and is not responsible for the quality or outcome of any consultation
- Consultations occur over third-party platforms (WhatsApp/Telegram) between you and the doctor directly
- In a life-threatening emergency, always contact national emergency services first
- AI travel assistant responses are generated automatically and may be inaccurate — verify important information (opening hours, visa rules, safety guidance) independently; AI usage is subject to fair-use daily limits
ANYLK's involvement — and any assistance we can offer — is limited strictly to the services booked and recorded through the app.
- A booking covers only the specific service described in the app at the time of confirmation (the ride, the stay, the tour, the session, the rental, or the package itinerary)
- If a traveller and a partner wish to undertake any activity outside the booked service scope — for example extra destinations, additional days, side trips, adventure activities, or any personal arrangement — ANYLK must be informed through official support channels before the activity takes place
- Any activity undertaken without informing ANYLK in advance is an entirely private arrangement between the traveller and the partner. ANYLK accepts no responsibility or liability whatsoever for such activities or for any accident, injury, loss, dispute, or death arising from them — whether or not we were later made aware of them
- Even where ANYLK has been informed, the activity itself remains at the sole risk and responsibility of the participating traveller and partner unless it is booked and paid for as an official platform service
- Arranging services or payments off-platform to bypass ANYLK's commission is prohibited (Section 10) and additionally voids any assistance ANYLK might otherwise provide
Users must not:
- Provide false information or forged documents during registration or bookings
- Harass, threaten, abuse, assault, or discriminate against other users or ANYLK staff
- Use the platform for any illegal activity
- Manipulate the rating or review system
- Circumvent the platform or its commission system by arranging off-platform payments
- Share account credentials or use another person's account or payment methods
- Trigger false SOS alerts
- Reverse engineer, copy, scrape, or modify the ANYLK apps or website
- Use bots or automated scripts to interact with the platform
Violations may result in immediate account suspension or termination, forfeiture of pending amounts where permitted by law, and possible legal action. ANYLK reserves the right to investigate violations and cooperate with law enforcement.
- Travellers and partners may rate each other after a completed booking
- Ratings must be honest and based on actual experience
- Fake, manipulated, or retaliatory reviews violate our guidelines and may be removed
- Partners with consistently low ratings may be temporarily or permanently suspended
ANYLK is a technology intermediary only. Travellers and partners deal with each other at their own risk, and each user accepts that ANYLK's role ends at connecting the two parties and processing platform payments. To the maximum extent permitted by law:
- ANYLK is not responsible or liable for any accident, injury, illness, assault, harassment, robbery, theft, property damage or loss, or death — of any traveller, partner, or third party — occurring during, before, after, or in connection with any service booked through the platform or any interaction between users
- ANYLK is not liable for the actions, omissions, negligence, recklessness, or criminal conduct of any partner or traveller
- ANYLK does not guarantee the quality, safety, legality, or fitness of any service listed on the platform, or the accuracy of any listing, photo, or description provided by partners
- ANYLK does not provide, and is not a substitute for, insurance of any kind — travellers are strongly advised to hold their own travel/medical insurance, and partners are required to maintain the insurance applicable to their trade
- The platform and all its features (including SOS, medical assistance, and the AI assistant) are provided "as is" and "as available", without warranties of any kind, express or implied
- ANYLK is not liable for service disruptions caused by technical failures, network outages, natural disasters, or events beyond our reasonable control
- ANYLK's total aggregate liability for any claim, of any kind, is limited to the platform commission actually received by ANYLK for the specific transaction in question
- ANYLK is not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill
Nothing in these Terms excludes liability that cannot be excluded under the mandatory laws of Sri Lanka; in such cases ANYLK's liability is limited to the minimum extent those laws allow.
You agree to indemnify, defend, and hold harmless ANYLK (PVT) LTD, its directors, officers, employees, and agents from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your use or misuse of the platform
- Your provision of, or participation in, any service booked through the platform
- Your violation of these Terms or any applicable law
- Your interaction or dispute with any other user, including any off-platform or out-of-scope activity (Section 9)
- Any harm you cause to another user or third party
The ANYLK name, logo, app design, and all related content are the intellectual property of ANYLK (PVT) LTD. You may not use the ANYLK name or logo without written permission, copy or redistribute any part of the apps or website, or create derivative works from ANYLK's content. Content you upload (profile photos, portfolio images, reviews) remains yours, but you grant ANYLK a licence to display it within the platform for the purpose of providing the Services.
Any dispute arising from a service — including quality complaints, payment disagreements, property damage, or personal conflict — is first and foremost a matter between the traveller and the partner, as the parties to the service contract.
- ANYLK may, at its sole discretion, provide reasonable assistance in resolving a dispute — for example by reviewing booking data, GPS records, and payment history, and mediating between the parties — and will usually attempt to do so within 5 business days
- However, ANYLK is under no obligation to mediate, arbitrate, or resolve any dispute. In some situations we can help; in others we cannot — and declining or discontinuing assistance does not create any liability for ANYLK
- Where warranted by the evidence, ANYLK may issue refunds or adjustments per the Refund Policy; such decisions are made in good faith and are final within the platform
- Evidence cooperation: where an incident between users leads to a police complaint, criminal investigation, or court proceeding, ANYLK will preserve and provide the relevant records available in the platform — such as booking details, GPS/trip logs, SOS recordings, in-app communications, and payment records — to law enforcement authorities, courts, and other lawfully entitled parties, in accordance with applicable law and our Privacy Policy. Affected users may also request the records relevant to their own case through official support channels, which we will provide where the law permits
For disputes between a user and ANYLK itself that cannot be resolved through our support process, the parties agree to attempt mutual negotiation before pursuing legal action.
Our Right to Remove Any User
- ANYLK reserves the full and unconditional right to suspend, restrict, or permanently remove any traveller or any partner from the platform, at any time, with or without prior notice, at its sole discretion — including (but not limited to) upon a complaint made by a traveller against a partner or by a partner against a traveller, where we reasonably believe a violation, safety risk, or fraudulent conduct has occurred
- Removal decisions are made to protect the safety and integrity of the platform and its users; ANYLK is not liable for any loss of earnings, bookings, or opportunities resulting from a suspension or removal
- Where a removal relates to an incident under legal investigation, the evidence-cooperation commitments in Section 15 apply
Deleting Your Own Account
- You may delete your account at any time from the app (Profile → Delete Account) or by emailing support — see our Account & Data Deletion page
- Account deletion requires your wallet to be settled first (zero balance, no outstanding commission, no pending earnings)
- Sections that by their nature survive termination (limitation of liability, indemnification, disputes, governing law) continue to apply after any suspension, removal, or deletion
We may update these Terms from time to time. We will notify you of material changes via app notification or email before they take effect. Continued use after the effective date constitutes acceptance; if you disagree, you may close your account.
These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any legal disputes arising from these Terms or the use of ANYLK services are subject to the exclusive jurisdiction of the courts of Sri Lanka. If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect.
For questions about these Terms and Conditions, please contact: