Payment & Payout Policy

This Payment and Payout Policy explains how travellers pay on the ANYLK platform and how earnings are paid out to ANYLK Partner service providers (drivers, hotels and accommodation providers, guides, photographers, and rental operators). By using ANYLK, you agree to the practices described here.

1.1 ANYLK Wallet (Primary Method)

• The ANYLK Wallet is the primary payment method for bookings on the platform; some services are wallet-only
• Wallet funds are held by ANYLK and deducted at the time of booking confirmation (advance/deposit) and, for some services, at completion
• Wallet balances are maintained in Sri Lankan Rupees (LKR)

1.2 Cash Payments

• Cash payment is available for selected services where noted in the app — for example ride fares paid directly to the driver, and hotel checkout balances paid at the property
• For cash-paid rides, ANYLK's commission is recorded against the driver's platform balance and settled separately (Section 4)

2.1 Local Bank Transfer (Sri Lanka)

• Transfer funds to ANYLK's designated business bank account shown in the app, then upload your payment receipt (or send it via WhatsApp)
• An ANYLK administrator verifies the receipt and credits your wallet — typically within a few hours during business hours
• Receipts are stored securely and used only for verification

2.2 Card Payments (PAYable)

• Card top-ups are processed by our payment gateway; your wallet is credited automatically after the gateway confirms the payment
• ANYLK never sees or stores your full card number — card data is handled entirely by PCI-DSS compliant processors

2.3 International Travellers (PayPal / Wise / International Transfer)

• PayPal: top up in USD via PayPal; your wallet is credited automatically after the payment is captured
• Wise / international bank transfer: pay to ANYLK's bank account (a Wise quick-pay link is provided in the app); upload your transfer confirmation and an administrator credits your wallet after verification — international transfers can take longer to arrive, so allow extra time

2.4 General

• A PDF payment invoice is automatically emailed to you after every successful top-up
• Wallet balances do not expire for active accounts and are non-transferable between accounts
• Availability of top-up methods: individual top-up methods (bank transfer, card payments, PayPal, Wise) may be temporarily hidden or unavailable in the app during maintenance, technical upgrades, security reviews, or other operational reasons, at ANYLK's sole discretion and without prior notice. This never affects your existing wallet balance, completed top-ups, or payments already in progress — any payment initiated before a method is disabled will still be processed and credited normally
• For top-up issues or delays, contact support@anylk.com within 48 hours with your payment proof

BANK TRANSFER

• We accept Visa, Mastercard, American Express, Discover, and Diners Club cards (processed by PAYable IPG), plus PayPal, Wise, and direct bank transfer for wallet top-ups
• All card payment transactions are conducted over encrypted SSL/TLS connections on the payment gateway's secure, PCI-DSS compliant pages — ANYLK never sees or stores your card number
• Merchant of record: ANYLK (PVT) LTD, a company registered and domiciled in Sri Lanka — this is shown before you complete any payment
• All in-app prices are shown in Sri Lankan Rupees (LKR) unless explicitly marked as US Dollars (USD)

• On-demand rides: fare calculated by distance and vehicle type, shown before booking; paid by cash or wallet
• Long-distance trips: 50% advance from your wallet at booking; balance paid to the driver on completion
• Hotels & accommodation: an advance is deducted from your wallet at booking; check-in is verified by QR code; the remaining balance is paid at checkout by cash or wallet
• Guides & photographers: the booking amount shown in the app is charged from your wallet when the booking is confirmed
• Self-drive rental: a booking deposit is charged from your wallet; the rental balance and any security deposit are settled with the rental shop
• Travel packages: priced in USD — 50% deposit at booking, a mid-trip payment, and a final payment as the itinerary progresses; each stage is confirmed in the app and by email
• Medical assistance: the consultation fee shown in the app is charged from your wallet before you are connected to the doctor

Estimated ride fares may vary if the route or distance changes during the trip. Confirmed prices for hotels, guides, photographers, rentals, and packages are fixed at booking and are not affected by later price changes.

• ANYLK charges a commission on each completed booking; rates vary by service type and are communicated to each partner during onboarding
• Wallet-paid bookings: commission is deducted automatically before earnings are credited to the partner
• Cash-paid rides: the driver receives the full fare in cash, and ANYLK's commission is recorded against the driver's platform balance. Drivers settle this balance by paying the platform; if the outstanding commission exceeds the allowed settlement limit, the driver cannot accept new bookings until it is settled
• Commission rates, the cash-commission settlement limit, payout thresholds, and other platform charges are not fixed — ANYLK may revise them at its sole discretion, at any time, including in response to prevailing economic conditions in Sri Lanka (fuel prices, inflation, seasonal demand) and platform operating costs. The current values are always shown in the apps, partners are notified of changes, and confirmed bookings already in progress are not repriced

5.1 Earnings

• Partner earnings accumulate in the partner's platform wallet after each completed booking, net of ANYLK commission
• Hotel advances forfeited under the late-cancellation policy are credited to the property, less the platform share
• Earnings from disputed or cancelled bookings are held pending resolution

5.2 Requesting a Payout

• Partners can request a payout at any time from the app once their balance reaches the minimum payout threshold of LKR 500
• Payout requests are reviewed and processed by ANYLK administrators within 1–3 business days
• Payouts are transferred to the bank account registered during partner onboarding
• A confirmation email with the payout reference is sent when the transfer is completed

5.3 Bank Details & Transfer Fees

• Partners are responsible for keeping their registered bank details accurate — payouts sent to incorrectly provided account details may fail, and re-processing fees may apply
• Standard inter-bank transfer fees for regular payouts are borne by ANYLK

• If a top-up payment left your bank or card but your wallet was not credited, contact support within 48 hours with your payment proof — every gateway payment is reconciled server-side before crediting
• If a payout is not received within 5 business days of approval, contact partners@anylk.com
• ANYLK is not liable for delays caused by bank processing times, public holidays, or technical issues outside our control

• ANYLK (PVT) LTD is responsible for its own corporate taxes under Sri Lankan law
• Partners are independent contractors and are solely responsible for declaring and paying their own income tax to the Inland Revenue Department of Sri Lanka
• ANYLK does not withhold taxes on behalf of partners unless required by law
• Payout history available in the Partner app can be used for tax reporting

• All wallet credits, booking charges, refunds, and payouts are executed server-side with transactional safeguards — attempts to manipulate wallet balances result in immediate account termination
• ANYLK may place a temporary hold on wallet balances or payouts while suspected fraud or a payment dispute is investigated; affected accounts are notified
• Card and PayPal chargebacks/disputes are handled with the relevant payment processor; wallets connected to an open dispute may be locked until it is resolved
• Fraudulent top-ups, fake receipts, or payment manipulation may result in forfeiture of related balances where permitted by law, and potential legal action

• Traveller payment issues: support@anylk.com | +94 78 749 2227
• Partner payout issues: partners@anylk.com | +94 78 749 2077
• Billing / invoices: billing@anylk.com
• Response time: We aim to respond within 2 business days